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The Maslow Leadership

This Agreement (the “Agreement”) is between Maslow International Leadership Inc. (operating as the Maslow Leadership), called Maslow, and the Participant set out below. Please note that Maslow only works with organizations and requires invoicing for incorporation, sole proprietorship, or other legal entity.


Welcome to the Maslow Leadership, and congratulations on choosing to learn with us; we are excited to have you on board and look forward to you becoming Maslow Certified.

If you have any questions, comments, or concerns regarding this Agreement or the enrollment process, please reach out to your enrollment advisor or e-mail info@maslowleadership.com.

Terms and Conditions

The Maslow Leadership

These Terms and Conditions (the “Terms and Conditions”) form part of the Agreement between the Participant and Maslow International Leadership Inc.

  1. Definitions. When used herein, the following terms have the following meanings:
    1. Business Day” means any day except Saturdays, Sundays, or statutory holidays in British Columbia, Canada.
    2. Cohort” means the group of participants who have agreed to attend the Program in concert with the Participant, commencing on the Start Date, and includes the Participant.
    3. Maslow Certified” means completing the certification requirements for the Program, as set out in the Program Description applicable to the Program.
    4. Fees” means the fees payable by the Participant (or the sponsoring organization) to the Maslow Leadership to attend the Program, plus applicable taxes.
    5. Personal Information” means information directly or indirectly relating to an identified or identifiable individuals, such as the individual’s name, contact information, location data, or employee personal information.
    6. Maslow Leadership” means Maslow International Leadership Inc. (operating as Maslow Leadership).
    7. Module” means a specific program set out in the Program Description.
    8. Participant” means the individual who has entered into the Agreement with the Maslow Leadership, as set out in the Program Overview.
    9. Program” means the specific program to be provided by the Maslow Leadership to the Participant, for which the Participant has enrolled pursuant to this Agreement, the details of which are set out in the Program Description applicable to such Program.
    10. Program Description” means the set of requirements, outcomes, methods, and details with respect to a specific program offered by the Maslow Leadership, as they are modified from time to time at the Maslow Leadership’s sole discretion.
    11. “Sponsoring Organization” means the employer or other organization specified in the Agreement as the organization that has agreed to assist the Participant. 
    12. “Start Date” means the date that the specific Program commences.
    13. “Term” means the period commencing on the Effective Date and ending on the earlier date that the Participant has completed the Program and the date that this Agreement has been terminated pursuant to this Agreement. 
  2. Enrolment.  The Participant enrolls in the Program, and the Maslow Leadership accepts the Participant as a participant in the Program, subject to the terms of this Agreement.
  3. Payment Terms
    1. The Participant will pay all Fees on the registration.
    2. The Participant may pay Fees via credit card, corporate cheque by the Sponsoring Organization, or direct transfer.
    3. In the event the Participant has authorized the Sponsoring Organization to pay the Fees on behalf of the Participant, the Participant represents and warrants that such Sponsoring Organization’s representative has the authority to bind such organization, and such organization’s representative’s signature on an enrollment form shall constitute approval for the Maslow Leadership to invoice and/or charge the Sponsoring Organization’s authorized credit card for the Fees.
    4. In the event Fees are not paid when due, unless alternative arrangements have been made, in writing, the Maslow Leadership may, at its sole discretion, terminate this Agreement, and the Participant will not be entitled to attend the Program.
    5. A one-time $250 enrollment fee is required when registering for our programs for the first time. 
  4. Refunds and Cancellation
    1. The Participant may not withdraw from the Program except for the following:
      1. If the Participant elects to withdraw from a Program, and the Participant notifies the Maslow Leadership, in writing (the “Withdrawal Notice”), at least 10 Business Days prior to the Start Date, the Maslow Leadership will refund the Fees paid by the Participant, less a $250 non-refundable administration fee (plus applicable taxes), which will be deemed fully earned.
      2. The Maslow Leadership will issue a refund within 5 business days following the receipt of the Withdrawal Notice. 
      3. If the Participant elects to withdraw from a Program, and a Withdrawal Notice is not received at least 10 Business Days prior to the Start Date, the Fees will be deemed fully earned and will be non-refundable.
    2. The Maslow Leadership may, at its discretion, cancel or reschedule the Program (each, a “Cancellation”) by providing a notice of cancellation at least 5 Business Days in advance of the Start Date (a “Cancellation Notice”). A Cancellation Notice will be in writing and may be issued electronically via e-mail. In the event of a Cancellation, the Maslow Leadership may offer alternative dates for the Program (a “Rescheduled Program”), which the Participant may, at the Participant’s discretion, accept or reject. In the event that the Participant accepts a Rescheduled Program, these Terms and Conditions shall govern such Rescheduled Program. In the event the Participant rejects the Rescheduled Program, the Participant may terminate this Agreement, in which case the Maslow Leadership will refund the Fees, in full, to the Recipient, as the Recipient’s sole remedy.
    3. Except as set out in this Section 4, the Fees are non-refundable.
  5. Changes. The Maslow Leadership reserves the right, in its sole discretion, to: 
    1. make variations to the content of the Program and the Program Description, including the addition or subtraction of lessons and Modules.
    2. alter the approach to methods of delivery of the Program, such as the timetable, location, number of lessons, manner of delivery, and methods and timings of assessments;
    3. discontinue, merge, or combine Modules (including the Program);

      in the event that: (i) there are circumstances outside of the Maslow Leadership’s reasonable control that would reasonably impact the Program; (ii) the Maslow Leadership considers that such actions are reasonably necessary in order to appropriately manage its resources, pursue its policy of continuous improvement, comply with changes in law or comply with the instructions of any regulatory body or professional body; or (iii) the Program does not have sufficient enrollment to maintain an effective learning environment. 
  6. Change Requests, Emergency, and Illness. The Participant may request a change in Cohort for the same program, where extenuating circumstances prevent the Participant from attending the Program, in accordance with the following: 
    1. the Participant must request, in writing, at least 21 days prior to the Start Date, a change in Cohort (a “Change Request”); 
    2. each Change Request must include details as to the extenuating circumstances that prevent the Participant from attending the Program as scheduled. 
    3. Upon receipt of a Change Request, the Maslow Leadership will review such Change Request and may require additional information from the Participant.
    4. All changes pursuant to a Change Request will be at the sole discretion of the Maslow Leadership; and 
    5. in the event the Maslow Leadership accepts a Change Request, the Participant will pay the administration fee of $250 or any fee differences if they are changing or canceling a bundle offer.
    6. If a participant experiences an emergency or becomes ill and is unable to attend a training session, they must notify their program’s Lead Trainer and Pod Lead immediately to inform them of their absence.
    7. Participants who miss a synchronous session due to illness and drop below the 80% attendance requirement are expected to review the session recording, complete all related session materials, and complete a 1:1 meeting with their Pod Lead to make up for the missed session.
    8. If an emergency or illness causes a participant to drop below 60% of synchronous participation, they may be eligible for a Change Request as outlined in 6.1, at the discretion of Maslow Leadership.
  7. Program Completion and Program Details. In addition to the Program Description, the Maslow Leadership will conduct the Program in accordance with the following, all subject to change by the Maslow Leadership in its sole discretion: 
    1. the Program will be conducted in a Cohort.
    2. approximately 60% of the content will be delivered through live video conferencing unless stated otherwise for an in-person program or fully asynchronous.
    3. all lessons and assignments will have completion and submission timelines; and 
    4. if the Participant does not complete all assignments within the timelines specified, the Participant’s record will be marked as incomplete, and this may prevent the Participant from progressing to subsequent lessons, Modules, or Programs. Full details of the timelines are available in the Program outline provided by the Maslow Leadership, and
    5. due to the nature of the Program, extensions are not permitted.
  8.  Confidentiality and Intellectual Property
    1. Confidentiality
      For the purposes of this Agreement, “Confidential Information” means any information that is disclosed by the Maslow Leadership to the Participant, or by other participants in the Program to the Participant, or by other participants in the Program to the Participant, that a reasonable person would consider confidential in the circumstances.  Confidential Information includes, but is not limited to, the Maslow Leadership’s business information, trade secrets, and Personal Information of the Maslow Leadership’s employees, contractors, and customers (for clarity, including information the Participant learns about other participants in the course of attending the Program). Confidential Information does not include any information that is disclosed by the Maslow Leadership if that information: (a) is at the time of disclosure in the possession o, that a reasonable person would consider confidential in the circumstances.  Confidential Information includes, but is not limited to, the Maslow Leadership’s business information, trade secrets, and Personal Information of the Maslow Leadership’s employees, contractors, and customers (for clarity, including information the Participant learns about other participants in the course of attending the Program). Confidential Information does not include any information that is disclosed by the Maslow Leadership if that information: (a) is at the time of disclosure in the possession of the Participant and was obtained without an obligation of confidence; (b) is independently developed by the Participant without any use of or reference to the Confidential Information; (c) is or becomes publicly available without breach of any obligation of confidence, or (d) is intentionally released for disclosure by the Maslow Leadership or with the Maslow Leadership’s prior written consent. The Participant acknowledges and agrees that participation in the Program is a private and personal experience. While some collaboration and discussions are expected and required, the Participant agrees to respect the confidentiality of all other participants participating in the Maslow Leadership’s programs.
      The Participant will take all reasonable steps to maintain the confidentiality of the Confidential Information and will not copy or use the Confidential Information on the Participant’s own behalf, except with the consent of the Maslow Leadership. 
    2. Ownership of Intellectual Property
      All works and materials supplied by the Maslow Leadership or made available to the Participant in the provision of the Program, including the contents of any course materials and any intellectual property in the course materials or the Program, regardless of the format (collectively, “Works”) are and shall remain the sole and exclusive property of the Maslow Leadership. The Participant acknowledges and agrees that the Works may not be reproduced, distributed, or transmitted in any form or by any means, including photocopying, recording, or other electronic or mechanical methods, without the prior written permission of the Maslow Leadership, except in the case of brief quotations embodied in critical reviews and certain other non-commercial uses permitted by copyright law. For greater certainty, but without limitation, the Participant shall not be granted any rights to license, sub-license, sell, assign, transfer, or grant the Works to any third parties without the prior express written consent of the Maslow Leadership. For permission requests, email info@maslowleadership.com
  9. Attendance and Participation
    1. Attendance
      The Participant must attend all of the sessions comprising the Program and/or complete the online tasks. 
    2. Participation 
      Subject to section 9.1, the Participant must participate in all live sessions, online discussions, assignments, mentor coaching sessions, and other lesson activities comprising the Program.
    3. Completion of Program
      To successfully complete the Program and (where applicable) become Maslow Certified, the Participant must:
      1. Complete 100% of asynchronous components and attend at least 80% of the synchronous part of the Program.
      2. Participate in all discussions, chats, triads, and other class activities.
      3. Complete 100% of all assignments to the reasonable satisfaction of the Program instructor; and 
      4. Participate in or complete any other learning activities as assigned by the Program instructor. 
      5. Maslow Leadership does not offer credit for partial completion of a course. Participants must complete the entire course, including receiving a passing evaluation on all assignments, to be eligible for course completion. Individuals with questions about this policy are encouraged to contact info@maslowleadership.com
    4. Termination.
      In the event the Participant does not attend and participate in the Program as set out in this Section 9, the Maslow Leadership may, at its discretion, exclude the Participant from further participation in the Program. 
  10. Code of Ethics
    The Participant will adhere to the ICF Code of Ethics and the Maslow Code of Conduct (the “Codes”), as they may be modified from time to time.  At the Participant’s request, the Maslow Leadership will provide a copy of the Codes to the Participant.
    Here is an overview of Maslow’s Disability, Discrimination, Diversity, Equity, Inclusion and Social Justice statement policy:
    • Recruitment and hiring of all personnel is conducted without discrimination against any individual with regard to race, age, religion, color, creed, national origin, gender, sexual orientation, gender identity, marital status, disability, or veteran status.
    • All staff and personnel will not discriminate against any employee or participant because of race, age, religion, color, creed, national origin, gender, sexual orientation, gender identity, marital status, disability, or veteran status.
    • All individuals are welcome to participate regardless of race, age, religion, color, creed, national origin, gender, sexual orientation, gender identity, marital status, disability, or veteran status.
    • All employees, students, and other participants should be able to enjoy an environment free of discrimination and harassment. This includes, but is not limited to, discrimination or harassment in the areas of race, age, religion, color, creed, national origin, gender, sexual orientation, gender identity, marital status, disability, or veteran status. Our organization does not and will not tolerate conduct by any employee, student, volunteer, contractor, visitor, or vendor which unreasonably interferes with an individual’s ability to learn in a welcoming environment.
      Participants who wish to report discrimination are encouraged to follow the grievance policy outlined in passage 11. Maslow Leadership will promptly investigate all claims and reports of inappropriate conduct.
  11. Brand Usage
    The Participant will not use any certification logos made available to the Participant, as part of the Program, or upon becoming Maslow Certified, except in accordance with the Maslow brand guidelines, as they are updated from time to time. Upon the request of the Participant, the Maslow Leadership will provide a copy of such brand guidelines. Without limiting the foregoing, upon becoming Maslow Certified, the Participant may, subject to the Maslow Leadership’s brand guidelines, use Maslow certification logos, but for clarity, the Participant will not use the Maslow Leadership’s name, brand, and other trademarks without the express consent of the Maslow Leadership, in its sole discretion. 
  12. Term and Termination
    1. This Agreement may be terminated by either party in the event the other party: 
      1. is in breach of its confidentiality obligations under this Agreement; or 
      2. is in material breach of this Agreement and such breach has not been cured within ten (10) days of the provision of notice of such breach to the breaching party. 
    2. The covenants contained in this Agreement under parts 3, 4, 8, 10, and this part shall survive the termination of this Agreement.
  13. Complaint and Grievance Policy 
    Maslow Leadership seeks to ensure equitable treatment of every person and to attempt to solve any grievances in a timely and fair manner. Participants have the right to file a grievance regarding presentation or content, facility concerns, or instructor/faculty behavior. All grievances will be addressed to the best of our ability to prevent further problems. A process for filing grievances can be found below:
    • A participant should first attempt to resolve the issue directly with the educator/trainer, staff, or participant with whom they have an issue. If participants are not comfortable approaching the individual, they can proceed to step 2.
    • If participants are not comfortable approaching the individual with whom they have a grievance, or are unable to resolve the issue directly, participants should submit a written grievance to the program manager within (7) days. The program manager will review the issue and talk to the student within (7) days of receiving the complaint. The program manager will work with all parties involved to resolve the issue.
    • If a participant does not feel the issue is resolved, a written request for an appeal should be sent to info@maslowleadership.com for review. This appeal should include the original complaint and reason(s) the participant is unsatisfied with the resolution attempt(s). Appeals are reviewed and a written response will be provided to the participant within (14) days. All appeal decisions are final.
  14. Force Majeure
    Neither party to this Agreement shall be liable for any failure to comply with its obligations under this Agreement if the failure to comply is caused by or results from conditions or causes beyond its reasonable control including, but not limited to: pandemic, shortage of water, power, facilities, materials, and supplies, breakdowns in or the loss of production, acts of God, war, terrorism, mobilization, strikes, lockouts, labour controversies, riots, fire, flood, explosion, governmental controls or regulations, embargoes, wrecks or delays in transportation, labour disputes, civil insurrection, civil or military authority, inability to obtain necessary labour, materials of manufacturing faculties due to such causes or delays of subcontractors or supplies of each party in furnishing materials or supplies due to one or more of the foregoing causes. In an event of a force majeure, each party shall be allowed a reasonable period of time to fulfill the obligations under this Agreement having regard to the applicable circumstances.
  15. Limitation of Liability
    The Maslow Leadership shall not be liable to the Participant for any incidental, special, indirect, consequential or punitive damages of any character, regardless of the legal theory asserted, whether based on breach of contract, breach of warranty, tort (including negligence), product liability, or otherwise.  Even if the Maslow Leadership has been advised of the possibility of such damages and even if a remedy set forth herein is found to have failed of its essential purpose, the Maslow Leadership’s aggregate and total liability under this Agreement for any and all claims arising out of this Agreement shall be limited to direct damages and shall not exceed amounts paid or due by the Participant to the Maslow Leadership under this Agreement in the year in which the claim arose.
  16. Miscellaneous
    1. Entire Agreement. This Agreement contains the entire understanding between the parties and supersedes any previous understandings or agreements, written or otherwise, concerning this matter. It may be modified only by the written agreement of the parties.
    2. Severability. If any provision of this Agreement shall be held to be invalid or unenforceable for any reason, the remaining provisions shall continue to be valid and enforceable. If a court of competent jurisdiction finds that any provision of the Agreement is invalid or unenforceable, but that by limiting such provisions, it would become valid and enforceable, then such provision shall be deemed to be written, construed and enforced as so limited.
    3. No Waiver. The failure of either party to enforce any provision of this Agreement shall not be construed as a waiver or limitation of that party’s right to subsequently enforce and compel strict compliance with every provision of this Agreement.
    4. Notice. Any notice, payment or other communication required or permitted to be given or served pursuant to this Agreement (including a Withdrawal Notice or a Cancellation Notice) shall be in writing and shall be delivered personally, forwarded by registered mail, or delivered via e-mail, to the party concerned as follows: 
      1. To the Participant, at the address or e-mail address as specified on page one of this Agreement; or
        To the Maslow Leadership, at the following address or e-mail address:
        220 Brew St. Unit 301, Port Moody, British Columbia, V3H 0H6
        Any notice, payment or other communication shall be deemed to have been given on the day delivered, if delivered by hand, within four Business Days following the date of posting, if mailed, or if delivered by e-mail, on the date that it is received; provided that if there shall be at the time or within four Business Days of mailing a mail strike, slow-down or other labour dispute that might affect delivery by mail, then the notice, payment or other communication shall be effective only when actually delivered.
    5. No Strict Construction.  The language in all parts of this Agreement shall in all cases be construed as a whole and neither strictly for not strictly against any of the parties to this Agreement. 
    6. Gender, Plural and Singular. In this Agreement, unless the context otherwise requires, the masculine includes the feminine and the neuter genders and the plural includes the singular and vice versa, “or” is not exclusive and “including” is not limiting, whether or not such non-limiting language (such as “without limitation” or “but not limited to” is used with reference to it, and modifications to the provisions of this Agreement may be made accordingly as the context requires.
    7. Assignment.  This Agreement is personal to the Participant and may not be assigned without the written consent of the Maslow Leadership, in its sole discretion
    8. Applicable Law. This Agreement shall be governed by the laws of the province of British Columbia, and the parties agree to attorn to the exclusive jurisdiction of the courts of British Columbia, Canada.
    9. Counterparts.  This Agreement may be signed by the parties in as many counterparts as may be necessary, each of which so signed shall be deemed to be an original and such counterparts together shall constitute one and the same instrument.  This Agreement may be executed and delivered by facsimile or electronic mail.  An executed copy of this Agreement delivered by facsimile or electronic mail will constitute valid execution and delivery.